Apax Learning

Apax Creator Support

FAQ

Here you can find answers to the most popular customer questions on iSpring products.

MONEY-BACK GUARANTEE
Yes, we have a 30-day money-back guarantee for a lifetime license of Apax desktop products.
CONTENT
Just run Apax Creator on your desktop instead of accessing it within PowerPoint and choose Quizzes/Interactions, etc. to start. If you already have a quiz created with PowerPoint, just open the quiz, click on the top left corner and choose Publish from the drop-down list.

There are two ways to add media files to your quiz: in the Form View mode or Slide view. Most likely, you added the pictures in Slide View mode, and these images can only be seen on a PC. Add pictures to questions and answers in Form View so that they appear on mobile devices as well.

You can save the animation state with iSpring Suite in the Player settings → Playback and Navigation. But you will need to use the iSpring Suite navigation buttons to move forward and backward and set up the navigation with regard to animations.

CONTENT LIBRARY
You will need to log into your Content Library account. Open Templates or Characters → Click on Account in the top right corner or double click on any locked template/character to sign in. Use the email address and password from your account at

Use the same password that you use to log into your account at

You can download an unlimited number of templates during your 1-year subscription period. By default, there is a daily limit of 100 downloads.