SmartTutor 360

Refund Policy

Effective Date: Sep 20 2023

Thank you for choosing Apax Learning Co., Ltd (“Apax Learning”) for your digital product needs. We appreciate your business and want to ensure that you have a clear understanding of our refund policy. Please read the following policy carefully before making a purchase, as we do not offer refunds for digital products under any circumstances.

1. No Refunds: We do not offer refunds for any digital products purchased from Apax Learning. Once a digital product is purchased and delivered, it is considered final, and no refunds will be provided. This policy applies to all digital product offerings, including but not limited to:

  • Software downloads
  • Online courses
  • Digital subscriptions

2. Exceptions: There are no exceptions to our no refund policy, except for situations explicitly mentioned in section 3 regarding technical issues or delivery problems. We will not issue refunds for any other reason, including but not limited to:

  • Change of mind
  • Incompatibility with your system or requirements
  • Dissatisfaction with the digital product content or quality

3. Technical Issues or Delivery Problems: If you encounter technical issues that prevent you from accessing or using the digital product, or if there are delivery problems related to the download or access process, please contact our customer support team within [number of days] days of your purchase. We will make reasonable efforts to resolve the issue and provide you with access to the digital product. If we are unable to resolve the issue within a reasonable time frame, we may, at our discretion, offer a refund or an alternative solution.

Contact Information: If you have any questions or concerns regarding our refund policy or need assistance with technical issues or delivery problems related to a digital product, please contact our customer support team at [email protected] or [email protected].

4. Chargebacks: Attempting to initiate a chargeback with your credit card company or payment processor after making a purchase with us, in violation of this refund policy, may result in legal action and additional fees to cover any costs associated with the chargeback.

5. Updates and Modifications: Apax Learning reserves the right to modify or amend this refund policy at any time without prior notice. Please review this policy periodically for any updates.

By making a purchase with Apax Learning, you acknowledge that you have read and understood our no refund policy and agree to abide by its terms.

Thank you for choosing Apax Learning for your digital product needs. We look forward to providing you with high-quality digital products and services.